After-sale service

Service criterion

“Specialty and Integrity from Welmetal Quality” is the brand concept of Welmetal Steel Sheet. The products manufactured by our company has been sampling inspected by international and domestic famous test institutions. The company has established ISO9001 quality management assurance system and ISO 10012.1 measurement management system, and also has passed ISO 14001 environment management system and OHSAS18001 occupational health and safety management system. The products have been consecutively granted the title of Guangdong Famous Brand. With the marketing concept of cooperation in good faith, delivering happiness and share of value, the company continuously improves the product quality to provide more superior products for all customers.

Pledge

With the aim to provide the quality galvanizing and color-coated steel sheet for home appliance and superior technical service, Welmetal Steel Sheet engages in after-sale service with responsibility and achievement, creates brand and sets up corporate image as the reliable cooperator for all customers. With the spirit of pursuit of high quality and tenet of customer satisfaction, in the principle of the most reliable product quality, the most considerable service and the most preferential price, we solemnly promise to you:

Respond to the customer’s actual demand with the fastest speed and highest efficiency, deeply involve in the customer’s product design link, and provide the considerable technical support service. After receiving the objection made by the customer in writing or through telephone, our company will make initiate response within 24 hours, provide field after-sale service security within 48 hours and strive to make clear reply to the customer within 72 hours.